Job Details

Operator Telecom Per Diem


GENERAL SUMMARY: Under general supervision of the Telecommunication Supervisor, operates computer systems, monitors alarm systems, answers and directs incoming and outgoing calls, provides answering services for physicians, and provides paging services for physicians and Hospital personnel. PRINCIPAL DUTIES AND RESPONSIBILITIES: 1. Performs computer processing of voice and electronic communications, including, but not limited to: incoming and outgoing calls and answering services for physicians. This includes taking messages, locating physicians, and logging all calls and messages into computer database. 2. Monitors computerized alarm systems and responds to alarms as required. Provides notification of emergency situations (fire, code, stat, security) to appropriate persons or groups. Maintains and provides telecommunication emergency cellular phones and communication devices for handicapped. 3. Logs and investigates operational difficulties of Hospital telecommunications systems; notifies service company and requests repair service. 4. Instructs users in various features of communication devices. Assists in training of other Telecomputer Operators and assists patients and others who experience difficulty in placing calls. 5. Attends in-service and other meetings as required.


KNOWLEDGE, EXPERIENCE AND OTHER JOB REQUIREMENTS: 1. The level of knowledge equivalent to that ordinarily acquired through completion of High School. Experience in PC-based computer operations and good oral communication skills. 2. Minimum of six months to one-year of experience with PC-based computer systems or related experience. WORKING CONDITIONS: 1. Office environment with constant use of computers. The above statements are intended to describe the general nature and level of the work being performed by people assigned this job. They are not an exhaustive list of all duties, responsibilities, knowledge, skills and abilities associated with the job.

Category: Non-Clinical/Administrative

Primary Location: Natick, MA

Hospital/Facility: MetroWest Medical Center

Shift Type: Rotate